SUPPORT

Frequently asked questions

Clear answers about Veylock setup, charging, fit, and intended use.

GOOD TO KNOW

Questions, answered.

Does Veylock need a separate key?

Veylock is designed for normal access through an enrolled fingerprint, so there is no separate key to carry.

How does Veylock recharge?

Recharge it through the built-in USB-C port centered on the bottom edge of the body.

Where can I use it?

Veylock is positioned for compatible lockers, cabinets, cases, toolboxes, bags, and similar low-to-moderate-risk applications. Confirm the fit before relying on it.

How large is the padlock?

Its approximate dimensions are 76 × 46 × 13 mm.

Is it waterproof or IP rated?

No verified waterproof or IP rating is stated for Veylock. Do not treat it as waterproof, and keep the charging port and sensor away from unnecessary water exposure.

Is it a high-security lock?

No. Veylock is a convenient everyday fingerprint padlock and is not positioned as a high-security, theft-proof, or unbreakable device.

Which finishes are available?

Veylock is available in Charcoal and Titanium.